Refund policy
Cancellations:
We can cancel your order if it hasn't been prepared yet. If the cancellation is not due to an error on our part, the Shopify payment processing fee will be deducted from the refund, as this fee is charged to us by the payment processor and is non-refundable.
Refund Policy
This return policy applies to fabric products only. Because plants are live and perishable items, we are unable to accept returns on plant purchases. Please refer to "Buyer Agreement and Policies for Plants" below
At Hawk Ridge Fabrics, your satisfaction is our top priority. Please feel free to reach out to us with any questions or concerns before making a purchase.
If you are unsatisfied with your item upon receiving it, please contact us within 7 days of delivery. Returns are accepted for items returned in brand new, unused condition. You are responsible for all return shipping costs, and shipping fees are non-refundable. To ensure your return is eligible, please contact us at info@hawkridgefabrics.com.
Return Eligibility
We encourage you to inspect your package upon delivery to ensure it meets your expectations. If you'd like to return an item, the following conditions apply:
- Returns must be initiated within 7 days of delivery.
- Items must be returned in brand new, unused condition and in their original packaging if possible.
- Shipping costs are non-refundable.
- Items returned in un-sellable condition (e.g., cut, washed, dirty, wrinkled, or with odors such as smoke) are not eligible for refund or exchange.
- Swatches and clearance fabrics are not eligible for refunds or exchanges.
Return Process
To start a return, please contact us at info@hawkridgefabrics.com within 7 days of receiving your item. If your return is accepted, we will instructions for you to send it back to us. Items sent back without prior approval will not be processed.
Exceptions
We do not accept returns for:
- Orders of less than one yard of fabric.
- Items that have been cut, washed, or altered.
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us immediately and take pictures to help us better understand the situation. We will resolve the issue, including covering return shipping if we are at fault.
Refunds
Refunds are processed within 5-7 business days after we receive your returned item in acceptable condition. You will be refunded via your original payment method. Please note, it may take additional time for your bank or credit card provider to process the refund.
If the return is not due to an error on our part, a 15–25% restocking fee may apply to cover processing and handling costs. Shipping charges are non-refundable.
If you have any questions or concerns, please contact us at info@hawkridgefabrics.com.
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Buyer Agreement & Policy for Clivia and Other Plants
Healthy Delivery Guarantee
Healthy delivery is guaranteed. If a plant arrives dead or severely damaged, please contact me within 8 hours of delivery with clear photos of the plant and packaging. Claims submitted after this timeframe may not be eligible for resolution.
Post-Arrival Responsibility
Once the plant has been delivered safely, the buyer assumes responsibility for its care. I cannot guarantee plant performance or survival after arrival, as growing conditions vary.
Genetic Variation of Clivia
Clivia grown from seed are subject to natural genetic variation. Bloom color, shape, and other characteristics are not guaranteed to be identical to the parent plant, even when self-pollinated. Only vegetatively propagated offsets will grow true to type.
Communication
Please contact us at info@hawkridgefabrics.com directly with any concerns prior to leaving feedback. We are committed to resolving issues in a fair and timely manner.
Thank you for your understanding and support.