Refund & Return Policy
CANCELLATIONS:
We can cancel your order if it hasn't been prepared yet.
Refund Policy
At Hawk Ridge Fabrics, your satisfaction is our top priority. Please feel free to reach out to us with any questions or concerns before making a purchase.
If you are unsatisfied with your item upon receiving it, please contact us within 14 days of delivery. Returns are accepted for items returned in brand new, unused condition. You are responsible for all return shipping costs, and shipping fees are non-refundable. To ensure your return is eligible, please contact us at info@hawkridgefabrics.com.
Return Eligibility
We encourage you to inspect your package upon delivery to ensure it meets your expectations. If you'd like to return an item, the following conditions apply:
- Returns must be initiated within 14 days of delivery.
- Items must be returned in brand new, unused condition and in their original packaging if possible.
- Shipping costs are non-refundable.
- Items returned in un-sellable condition (e.g., cut, washed, dirty, wrinkled, or with odors such as smoke) are not eligible for refund or exchange.
- Swatches and clearance fabrics are not eligible for refunds or exchanges.
Return Process
To start a return, please contact us at info@hawkridgefabrics.com within 14 days of receiving your item. If your return is accepted, we will instructions for you to send it back to us. Items sent back without prior approval will not be processed.
Exceptions
We do not accept returns for:
- Orders of less than one yard of fabric.
- Items that have been cut, washed, or altered.
- Items purchased more than 30 days ago.
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us immediately and take pictures to help us better understand the situation. We will resolve the issue, including covering return shipping if we are at fault.
Refunds
Refunds are processed within 5-7 business days after we receive your returned item in acceptable condition. You will be refunded via your original payment method. Please note, it may take additional time for your bank or credit card provider to process the refund.
If you have any questions or concerns, please contact us at info@hawkridgefabrics.com.